At our medical online website, we strive to provide our customers with the best possible shopping experience. As a part of our commitment to customer satisfaction, we offer a transparent and straightforward shipping policy. Below are the main points of our shipping policy:
Free Shipping for Orders Above PKR 50,000
We understand that our customers value affordable shipping options, which is why we offer free shipping for orders above PKR 50,000. This policy is applicable to all orders placed on our website, and customers can take advantage of this offer by selecting the free shipping option during checkout. Please note that this offer is only available for shipping within Rawalpindi / Islamabad or Pakistan and does not apply to international orders
Shipping Time
We are committed to ensuring that our customers receive their orders in a timely manner. As a result, we have set a standard shipping time of 7 business days for all orders. However, please note that shipping times may vary based on the availability of the products and shipping destination. In case of any unforeseen delays, our customer support team will notify the customer as soon as possible.
Return Policy
In case of any faulty products, we offer a hassle-free return policy. Customers must ensure that the original packaging of the product is returned, along with any accessories or documentation that may have been included. If the original packaging is not returned, we reserve the right to reject the return request. Once the product is received and verified by our team, we will either replace the product or provide a full refund, depending on the customer’s preference.
Shipping Charges for Returns
In case of returns, the customer is responsible for the shipping charges. We recommend that customers use a reliable courier service to return the product and ensure that it is securely packaged. Once the product is received and verified, we will initiate the refund process. The refund will be processed through the same payment method used during the purchase.
International Shipping
At this time, we do not offer international shipping. Our shipping policy only applies to shipping within Pakistan.
Conclusion
We take pride in our commitment to customer satisfaction, and we believe that our shipping policy reflects that. We strive to provide affordable shipping options, timely delivery, and hassle-free returns to ensure that our customers have a smooth shopping experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team. We are always happy to help.
